Legal notice

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period will expire after 14 days from the day on which you or a third party designated by you (other than the carrier) takes possession of the goods, or in the case of multiple goods ordered in one order but delivered separately, from the day on which you or a third party designated by you (other than the carrier) takes possession of the last item.

To exercise your right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by a clear statement via email at: complaints@merchyou.com.

For this purpose, you may use the withdrawal form available on our website at: https://cdn.shopify.com/s/files/1/0861/5916/3717/files/EN_Withdrawal_MYshop.docx?v=1732186179, but it is not obligatory. If you prefer, you can fill out and submit the withdrawal form or any other clear statement of withdrawal electronically via email to: complaints@merchyou.com. We will promptly confirm receipt of your withdrawal on a durable medium (such as email).

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right to withdraw before the withdrawal period has expired.

If you withdraw from this contract, we will reimburse to you all payments received from you in connection with the contract, including the costs of delivering the goods to you. This does not apply to additional costs if you chose a delivery method other than the least expensive standard delivery method offered by us.

We will make the reimbursement without undue delay, and not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back at our address or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you withdraw from this contract, you must return the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Goods must be returned exclusively to the address of our registered office. The Buyer is not authorized to return goods to a pick-up point or any other designated location not operated by the Seller. Goods cannot be sent cash on delivery (COD), and the Seller reserves the right to refuse such shipments.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

If you requested the provision of services to commence during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until the moment you have informed us of your withdrawal from this contract, in comparison with the full coverage of the contract.

If you gave your express consent to the commencement of the provision of a service before the expiry of the withdrawal period and were duly informed that, by giving this consent, you lose the right to withdraw from the contract once the service has been fully provided, your right to withdraw ends at the moment the service is fully provided and you are not entitled to a refund of the price paid.

In accordance with § 19(1) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts (hereinafter referred to as the “Consumer Protection Act”), the following applies:

“The consumer has the right to withdraw from a distance contract or a contract concluded outside the trader’s business premises without giving any reason within the time limit specified in § 20(1) to (3), except for a contract whose subject is:

a) the provision of a service, if:

1. the service has been fully provided, and

2. the provision of the service began before the expiration of the withdrawal period with the express consent of the consumer, and the consumer declared that they had been properly informed that by expressing consent, they lose the right to withdraw from the contract after the service has been fully provided, provided that the consumer is obligated to pay for the service according to the contract;

b) the supply of goods or services, the price of which depends on fluctuations in the financial market that the trader cannot influence and which may occur during the withdrawal period;

c) the supply of goods made according to the consumer’s specifications or clearly personalized goods;

d) the supply of goods that are liable to deteriorate rapidly or expire quickly;

e) the supply of goods sealed for health protection or hygiene reasons that are unsealed after delivery;

f) the supply of goods that, by their nature, are inseparably mixed with other goods after delivery;

g) the supply of alcoholic beverages, the price of which was agreed upon at the time of the contract’s conclusion, but the delivery of which can only take place after 30 days, and their price depends on market fluctuations that the trader cannot influence;

h) urgent repairs or maintenance carried out at the consumer’s request; this does not apply to contracts whose subject is the provision of services other than repair or maintenance, and contracts for the supply of goods other than spare parts necessary for repair or maintenance, provided such contracts are concluded during the trader’s visit to the consumer and the consumer has not ordered these goods or services in advance;

i) the supply of audio recordings, video recordings, audiovisual recordings, or software in sealed packaging that was unsealed after delivery;

j) the supply of periodicals except for their delivery under a subscription agreement;

k) goods purchased at public auctions;

l) the provision of accommodation services for purposes other than housing, transportation of goods, car rentals, catering services, or services related to leisure activities, provided the contract stipulates the services be provided at a specific time or within a specific period;

m) the delivery of digital content not supplied on a tangible medium, provided:

1. the delivery of digital content began, and

2. the consumer gave explicit consent to begin the delivery of digital content before the expiration of the withdrawal period, declared that they had been properly informed that by expressing consent, they lose the right to withdraw from the contract with the start of the digital content delivery, and the trader provided the consumer with confirmation according to § 17(12)(b) or § 17(13)(b), provided the consumer is obligated to pay for the digital content according to the contract.”

In accordance with § 19(3) of the Consumer Protection Act, the following applies:

“The consumer loses the right to withdraw from a distance contract or a contract concluded outside the trader’s business premises at the moment the service is fully provided, if the consumer expressly requested the trader to visit for the purpose of carrying out repairs and the performance began with the prior express consent of the consumer.”

The consumer is entitled to submit a request for rectification to the trader under the specific regulation – Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments to Certain Acts, with further information about alternative dispute resolution available in our General Terms and Conditions.