What technology do you use to print textile?
What about special printing effects such as puff, reflective or phosphor printing?
Can I order just one piece of any fabric I find in the shop? And without printing?
Why can't I order multiple pieces without the Stanley/Stella print?
How many colours can you print on the textile?
How fast can you produce 1 - 50 pieces?
Where is my order produced?
How does shipping work?
Where do you deliver to?
When do I choose to ship Packet and when GLS?
How long does the delivery take?
Where can I check the status of my order?
Is it also possible to pick up shipments in person?
What are the possibilities of customization of products on the e-shop, besides the printing itself?
How do I get a 100% GOTS certified product?
How should I have my print files ready for the best print result?
What if I have the design on a background that I don't want to be printed?
How about colours?
- We decide on the printing technology depending on the type of textile chosen, the nature of the design and the number of pieces in the order. We use digital printing (DTG), digital transfer printing (DTF), sublimation printing (on 100% white polyester) and, for higher numbers of pieces, screen printing or hybrid printing. We choose the technologies with focus on the highest quality print result.
- For orders smaller than 50 pieces and via e-shop, orders with special effects are not feasible. However, please email us at info@merchyou.com and one of our account managers will be happy to resolve the enquiry with you.
- Feel free.
- Stanley/Stella textile can only be ordered without printing if they are samples for a planned order. Such orders are placed via the SAMPLES section.
- An unlimited amount.
- Products and their colour variants, which we have in our stock at the time of ordering, are sent printed within three working days from the payment of the order on our e-shop.
- Products that are in stock at our suppliers' warehouses are dispatched within nine working days.
- However, we recommend that you do not leave your order to the last minute, as higher forces sometimes like to intervene. 🙂
- MERCHYOU has had its production hall in Bratislava, Slovakia, for 15 years. There, all orders are produced, assembled and shipped throughout Europe.
- We ship orders in cardboard boxes. Within Slovakia and the Czech Republic we use Z-Boxes and dispensing points from Packeta. It is also possible to use door-to-door shipping from GLS for all EU countries.
- You choose the type of shipping at the last step of the order, just before checkout.
- We deliver almost all over the world.
- The countries of the European Union are covered by GLS. For countries outside the EU and for other continents, we use verified carriers. If you are interested in delivery to these destinations, please do not order via our e-shop, but contact us via info@merchyou.com. However, the order must be of at least 30 pieces.
- GLS delivers directly to the address. Packeta will deliver your goods to the dispatch point you choose in the shipping order process. The goods will wait for you there for a maximum of 7 days.
- Within Slovakia, delivery is usually on the next working day. The same goes for shipping to Hungary.
Czech Republic, Austria, Germany: 2 days
Regular couriers do not deliver during holidays and weekends.
- Ask our chatbot.
- We would be happy to meet you in person, but due to capacity reasons it is not possible to personally pick up the goods from orders placed through the e-shop.
- Inner neck print is possible starting from a single piece.
- Sewn-on labels are possible for orders of at least 50 pieces. Inquire via info@merchyou.com.
- Orders printed on Stanley/Stella textile are automatically 100% GOTS certified, as MERCHYOU is a GOTS certified production and Stanley/Stella is a GOTS certified brand. We mark such products with a special GOTS label (hangtag).
Brands that do not have this certification, despite the fact that they are printed by us as well, cannot be considered GOTS certified and therefore cannot be marked as such.
- The print design needs to be prepared in the size you want it to be printed in. At this size, it must have a resolution of 300 dpi and also look the way you want it to look. Then it will be printed with the same quality.
- Our creator supports PNG, JPEG, EPS and PDF files.
- If you have a design on a white background and you don't want it to be printed, for example, we recommend that you delete it while it's still on your computer. If you don't have this option, don't despair. There is a free background removal function in our creator. It's an automated tool, so the work is not done by a human. The tool only works with monochrome backgrounds, which it replaces with a transparent one. The tool is mainly used for logos or clipart, not for photographs. If the background is a multicolour photo, the tool cannot distinguish which parts of the full-colour photo it should remove.
- Keep in mind that the colours of the design you see on your monitor may be different from what we see and from what the machine prints. If you need to select a specific Pantone shade, please contact us at info@merchyou.com. This option is only available with screen printing technology and we use it for orders from 30 pcs, and for larger colour designs from 50 pcs.